Transparent "pane of glass" view of Business Service state
Rules based correlation of business processes to underlying IT infrastructure
Organic development of dependency map enabling immediate ROI
Role based views allowing variation for business executives or IT technical staff
Service Level conformance graphs including MTTR and MTBF
Workspace area for testing out new configurations
Incident simulation showing the impact of changes to underlying Infrastructure
Product Overview
iAM:TotalView provides clarity of how the state of your IT infrastructure relates to the business services supporting your company revenue streams.
Processes
When problems occur within any element of your IT infrastructure iAM:TotalView immediately presents a clear presentation of which business services are affected and the relevant business priority of the incident within the company based upon the potential business impact. This enables you to ensure that the most relevant resources are allocated/re-allocated to resolving the problem in the shortest possible time. Additionally if you have SLAs (Service Level Agreements) in place you will be able to see the state of compliance at a glance, and also be able to assess the necessary steps needed to ensure you remain compliant.
Itheon's Business Service Management solution also offers the opportunity to view pre-defined or custom reports and graphs or to automatically generate their production for distribution to relevant email groups
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