Fast Facts

• Seamless and guaranteed event and metering data transport mechanism across Windows, Unix, Linux and OpenVMS operating system platforms
  
  
• Filtering events based on source address, event severity, event class, event subclass and event description so that only relevant data is forwarded on
  
  
• Forwarding events to a different destination based on source address, event severity, event class, event subclass and event description
  
  
• Modification of events so that event fields such as source address, event severity, event class, event subclass and event description can be modified prior to forwarding
  
  
• Actioning events using scripts or executables
  
  
• Notification of events to relevant personnel based on event content and staff rota using mail, popups, Short Messaging Services (SMS), pagers
  
  
• Delivery of events to third party management solutions such as IBM Tivoli, HP OvenView, CA Unicenter, Managed Objects
  
  
• Integration of events into third party Service Desk solutions

Product Overview

IT infrastructures have become increasingly varied and complex with the requirement for reliable and efficient distribution of infrastructure management data raising its priority on the Service Management agenda. Only when you have a robust and accurate data flow of event and performance data can you feel secure in complying with the constraints placed upon businesses by the growing need to satisfy compliance regulations

Processes

Itheon's ITSM components generate event and performance metering data to help monitor and manage the IT infrastructure. The requirement to notify and collate this information is satisfied using a sophisticated and distributed policy driven event management engine providing the following facts: